Originally posted by SoCal9er:
Originally posted by mug0mug:
My NFL network stopped working a bit ago. Guess I'll use this opportunity to also see what deal I can get for sunday ticket since I have an extra complaint in hand.
That channel is off the air for me, too.
Just to mention, my call was a success.
I guess the NFL network problem is happening to most all subscribers. I also complained about my bill and they offered $5 off for 15 months, I kinda laughed and said I may need to look elsewhere. She got her manager and he offered $10 off for 15 months. I said thanks, then called back and went straight to cancellation/retention dept.
I got a cool rep, sounded like a young black dude, and when I started saying how I was on auto-pay and just looked and realized my bill was way more than I thought and money is a little tight etc, he interrupted me and said "you ain't even gotta explain. You want me to lower your bill?" I said yea and he gave me all available deals right off the bat.
Free sunday ticket, free ST max upgrade, discounts on movie channels and lowered my base package cost. Bill went from a whopping $186 to 90 something for the next year. That's close to a grand.
There's more I could cut from my bill, but I'm pleased.
(except for the fact that I couldn't watch NFLN during the games and now I'll probably miss the full replay I had set to record in 10 minutes.)
[ Edited by mug0mug on Aug 8, 2013 at 9:49 PM ]